8/19/2023 0 Comments Blue planet plumbing franchise![]() ![]() There were discussions related to how other franchise owners were able to keep paying employees who were quarantined for two weeks. Rooter Plumbing owners for advice, as we were all going through unprecedented times. Rooter Plumbing provided us with safety guidelines and access to purchasing protective equipment at a time when such things were in short supply. “We were thankful we could remain open as an essential business, but we did have a responsibility to keep our employees as well as every customer whose home we would be entering safe,” Kari Murdock says. ![]() The Murdocks immediately began receiving frequent communication related to the pandemic as it unfolded. Rooter in early April, just as the COVID-19 pandemic was getting into full swing. Though the Murdocks didn’t open as an official franchise until August, they signed their contract with Mr. Our customers are the people who ultimately benefit the most from all of the training and technology that we have in place.” “Our coach helped us get ServiceTitan, a new scheduling and invoicing platform, in place and provides ongoing training as we delve into more of the features available to us,” Kari Murdock says. They were also assigned a business coach who is always available for any questions or support as needed. Rooter franchisee, the Murdocks receive access to live training as well as training modules to use on an ongoing basis for both plumbers and office staff. Rooter Plumbing team to learn more about them and the business.” We also flew down to the Neighborly headquarters in Waco, Texas, to spend a day with everyone on the Mr. We spent a lot of time talking with Vernon about these concerns, and he was very reassuring. We were worried people would not know they are supporting a local family when they requested service from a franchise business. We wanted to make sure people still knew we were a family-owned and family-run business. Maintaining our focus on taking care of our customers and being a part of our community was of critical importance to us. “We wanted to make sure we didn’t lose the ability to make all of the important decisions about how our business runs. “Any reservations we had about franchising revolved around the fact that we had worked so hard to build our own business with a great reputation in our small town,” she continues. We felt we would be unable to continue growing our business as efficiently on our own as we would with the support of franchise business coaches and other franchise owners.” I spent 18 years as an elementary school teacher and reading specialist before quitting to run the business with Jon. Jon and our guys are great plumbers, but neither Jon nor I have a business background. The fact that a franchise could help us with all of the non-plumbing tasks associated with running our business - such as software for scheduling and billing, marketing, onboarding and ongoing training for our plumbers - was a very attractive prospect. “But we didn’t have any concrete steps in place for that process. ![]() “My husband Jon and I had talked about how to continue to grow our small business, and all that would be involved in that process,” Kari Murdock explains. ![]() The Murdocks hadn’t ever considered a franchise business model for plumbing until they were contacted by Vernon Riggs, who is a franchise developer at Mr. Rooter Plumbing of Kalispell, Montana, a Neighborly company, officially converted their plumbing company to a Mr. ![]()
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